Reporting a Cold Chain Incident

If you have a vaccine storage failure or a cold chain incident:

  1. Report the vaccine storage failure/cold chain incident by calling the vaccine depot at 1-800-830-5978 extension 301257.
  2. Do not use the vaccines. Place the exposed vaccines in a container or bag and leave them in the fridge marked “DO NOT USE”.  Do not discard the vaccines. 
  3. Complete our Vaccine Cold Chain Incident Exposure/Wastage Report and then e-mail the form to vaccinedepot@nwhu.on.ca or fax the form to 807-468-4970.

The depot will assess the stability of each vaccine and contact you with the results.

Last modified: 8 November 2023