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Report a Cold Chain Incident

If you have  a vaccine storage failure or a cold chain incident:
  1. Report the vaccine storage failure/cold chain incident by calling the vaccine depot at 1-800-830-5978 extension 301257.
  2. Do not use the vaccines. Place the exposed vaccines in a container or bag and leave them in the fridge marked “DO NOT USE”.  Do not discard the vaccines. 
  3. Complete the NWHU Vaccine Cold Chain Incident Exposure/Wastage Report and e-mail the form to vaccinedepot@nwhu.on.ca or fax the form to 807-468-4970. 

The depot will assess the stability of each vaccine and contact you with the results.

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