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Accessibility Statement

The Northwestern Health Unit policy and procedure on Accessibility reflect our commitment to providing excellent customer service, including integrated services to persons with disabilities in a manner that respects their dignity and independence, is respectful of their disabilities, and offers the same opportunity to access health unit goods and services in the same place and in a similar way as other members of the public.
 
This policy complies with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its regulations.
 
Our Commitment
The Northwestern Health Unit values all of our clients and customers and is committed to providing excellent customer service in every aspect of our business.
 
We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by identifying, removing and preventing barriers for people with varying abilities and by meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
 
We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.  We believe in providing service to everyone.
 
Our policy 
1.     The Northwestern Health Unit will make all reasonable efforts to provide a barrier-free environment for its clients/customers, students, employees, job applicants, suppliers, visitors and other stakeholders who enter the premises and access our programs and services.
 
2.     The Northwestern Health Unit will:
a.     Welcome people with disabilities who are accompanied by a service animal or support person, or who use assistive devices, to our workplaces that are open to the public.
b.     Provide a notice of temporary disruption in the event of a planned or unexpected disruption in services.
c.      Welcome feedback from all customers, including those with disabilities, and respond to any complaints about service in a timely manner.
d.     Train all staff to consider persons with disabilities in our day-to-day work and to take their disabilities into account when communicating and interacting with them.
e.     Identify and regularly review our policies and procedures and consider the impact of policy revisions for persons with disabilities.
f.       Upon request, provide emergency and public safety information accessible to persons with disabilities, in accessible formats or with communication supports.
 
3.     All Northwestern Health Unit (NWHU) staff, while planning programs, services, activities and events, and in developing related policies, procedures and practices will abide by the following principles for accessibility:
a.     Dignity
b.     Independence
c.      Integration
d.     Equal opportunity
 
  
You can use one of the following ways to request a copy of any of the documents required under the AODA in accessible format:
  1. Put your request on the Client ​Feedback Form ​which is also available from the receptionist in each NWHU office. You may request assistance from NWHU staff to complete the form.
  2. Phone the Accessibility Officer at 1-800-830-5978 ext. 3278. The Accessibility Officer is Marilyn Herbacz.
  3. Email your request to:accessibility@nwhu.on.ca