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Ethical Code of Conduct


  • We treat all people with respect, fairness and dignity.
  • We value diversity and inclusiveness, and recognize the benefit of combining the unique qualities and strengths inherent in diverse teams and communities.
  • We create and maintain safe and healthy workplaces and communities that are free from harassment and discrimination.
  • We work together in a spirit of openness, honesty and transparency that encourages engagements, collaboration and respectful communication


  • We act with honesty and adhere to the highest ethical principles as an organization and as public health professionals. We are accountable for our actions and embrace transparency to empower public scrutiny.
  • We do not use our roles/resources to inappropriately obtain an advantage for ourselves, or to the advantage or disadvantage of others.
  • We take all possible steps to prevent and resolve any real, apparent or potential conflicts of interest between our official responsibilities and our private affairs, in favour of the public interest.
  • We act in such a way as to maintain the trust of our employer and the public.


  • We recognize that some people or groups do not have the same opportunities as others for health and success because of systemic discrimination.
  • We actively work to change these policies, practices and structures, internally and in society, to achieve equality of opportunity for all.

Client / Customer focus

  • We value all of our clients and customers. We are committed to providing excellent customer service in every aspect of our business.
  • We provide clients with information about their rights, responsibilities and options to support informed decision-making.
  • We provide meaningful opportunities for our clients and the communities we serve to provide input into our planning and evaluation processes.

Operational excellence

  • We provide fair, timely, efficient and effective services.
  • We continually improve the quality of policies, programs and services we provide.
  • We foster an environment that promotes teamwork, learning and innovation.


  • We uphold professional standards of conduct, provide services within our scope and competence, accept appropriate responsibility for their behavior, and adapt our methods to the needs of different service users and communities.
  • We engage in lifelong learning to maintain and improve our professional knowledge, skills and attitudes.
  • We reflect on how our experiences, attitudes, culture, beliefs, values, social context, individual differences, specific training, and stresses influence our interactions with others, and integrate this awareness into our efforts to benefit, and not harm, others.
  • We safeguard personal, health, family, corporate, and community information obtained in the context of our work. Members are aware and respectful of privacy laws designed to protect and preserve people’s right to privacy.
  • We maintain an awareness of, and adhere to, all legislation, regulations, policies and procedures that govern our work.